Freegal Music FAQ

Thank you for trying the music download service from Freegal Music. We've identified a few issues and questions that have occurred for some users. Please review the following information to see if you find what you need.  If you can’t find the answer to your question, then try the FAQ on the Freegal Website.

How many songs I can download a week?

You can download up to three songs a week and enjoy three hours of streaming every day.  Your counter will set back to zero each week on Monday morning.

How many music videos I can download a week?

Current limits are set at three songs per week, or one video and one song per week.

What counts as a download?

Any time you click on the "Download now" link, even if you cancel the download, the download will count toward your weekly allotment. 

My song only downloaded partially or only the first few seconds of my song plays...

Once in a while, your Internet connection may be interrupted or time out and/or you might experience an incomplete or problem download. Freegal Music allows you to download previously downloaded songs again, without using up one of your weekly downloads.

Songs you’ve had trouble downloading during the current week or previous week can be downloaded again.

To re-download a song, log in to Freegal Music, and click on the Downloads link located on the left hand side of under the page. Then, click the "Download" link for the song you had trouble downloading to save it again.

You have two download attempts for each song in the Recent Downloads page. If you re-download a song twice, the song will be removed from your Downloads page.
 

I log in to Freegal Music, accept the terms and conditions, and then I'm taken to the About Us page or given a notice that I'm not authorized to view the site.

There may be a setting on your computer that is preventing you from logging in to Freegal Music. There are a couple things you could try that may enable you to get through.

Try clearing your browser history and deleting your browser cookies. How to clear the browser cookies and history varies from browser to browser, but typically, you can do it by

  • Opening the browser, and clicking on the Tools menu.
  •  From there it might be under a "Delete browsing history" option (if you’re using Internet Explorer) or "Clear Recent History" (if you're using Firefox) or “Clear Browsing Data” (if you’re using Chrome).If you are using Internet Explorer, you may also try putting your security settings back to default.

Internet Explorer setting
If you are using Internet Explorer 7 or 8, you may need to adjust how your browser treats temporary internet files. You can get to this option by following these steps:

  1. Open Internet Explorer
  2. Click on the Tool menu
  3. Select “Internet Options"
  4. In the General tab section, in the “Browsing history” area, click on the Settings button
  5. In the “Temporary Internet Files and History Settings” dialog box, select the option for “Every time I visit the webpage” (by default “Automatically” is selected)
  6. Click the "OK" button
  7. Click the "Apply" button
  8. Click "OK"
  9. Close Internet Explorer and then re-open it and try accessing Freegal Music again.

Firewall setting
It’s possible there’s a conflict with any antivirus or firewall settings you have on your computer. If you are comfortable doing it, please try turning off your antivirus and/or firewall settings and try accessing Freegal Music again (beginning with the Freegal Music login page).

Using the "Logout" link
This may also happen if another household member is not using the "Logout" link when done with the Freegal Music site (or if you are using Freegal Music on two different computers). Simply closing the browser does not clear a user's session from Freegal Music. To resolve this issue, try having the other person in the household use the "Logout" link in Freegal Music and then try accessing the site. You may need to clear your browser history.

Firewall setting
It’s possible there’s a conflict with any antivirus or firewall settings you have on your computer. If you are comfortable doing it, please try turning off your antivirus and/or firewall settings and try accessing Freegal Music again (beginning with the Freegal Music login page).

Using the "Logout" link
This may also happen if another household member is not using the "Logout" link when done with the Freegal Music site (or if you are using Freegal Music on two different computers). Simply closing the browser does not clear a user's session from Freegal Music. To resolve this issue, try having the other person in the household use the "Logout" link in Freegal Music and then try accessing the site. You may need to clear your browser history.

I only downloaded two songs, but when I go to download the third song, I'm told I've exceeded my limit. What happened to my third download?

It's possible you inadvertently clicked on the "Download Now" link. Any time you click on the "Download Now" link, even if you cancel the download, a download is used from your weekly allotment. 

Nothing happens when I click on the play arrow to listen to the song sample...

If you're having an issue playing song samples, please check that your browser Flash Player is version 11 or higher. Please note as well that Freegal Music is only fully supported on Internet Explorer 7, 8, or 9, Firefox, Safari, Google Chrome and AOL Explorer browser.

I downloaded a song, but I can't find where it is on my computer.

It is highly recommend that when downloading a song, you select the option to save the file to a specific location on your computer. However, if you didn't specify a location or you opted to open the file without saving it, there are a couple things you can try to locate where the song was saved.

If you are using Windows Media Player...

  1. Open Windows Media Player
  2. On the right hand side of the screen, you should see a play tab, with unsaved songs
  3. Click on the song file you got from Freegal Music, this should cause it to play
  4. Right-click on the song title and select "Properties" from the menu
  5. You should now be able to see where the file has been saved to on your computer, listed next to "Location:" in the properties window
  6. Right click on the song again, you can also select "Open file location" and this will cause a dialog box to open the folder that contains the file. From there you can copy or drag it to your desktop or wherever else you’d like to keep it.

If you are using iTunes...

  1. Open iTunes
  2. Locate the song in your music
  3. Right-click on the song title
  4. Select “Get Info”
  5. Select the “Summary” tab (by default it’s the tab that’s open in the “Get Info” dialog box
  6. Toward the bottom of the dialog box, there is a “Where” section which tells you the folder path where the song is located

You may find through Windows Media Player or iTunes that the song file is located in a Temporary Internet File. You can go to “My Computer” from the Start menu on your computer and double-click through each of the folders listed in the "Location:" or “Where” box (depending on which media player you are using). Typically you'd start with your C: drive (usually called the Local Hard Disk), then click through “Users” and then “Download” then the next folder and so on and so forth, to get to the song MP3 file. Once you get to the file, you can then drag it (or copy and paste it) to another location (your desktop for example). If it’s left in the temporary folder there’s potential for it to be deleted by your computer system automatically.

You might also try searching your computer for the files. Try limiting your search to music files and using the artist’s name or part of the song title as the search term. You may need to adjust your advanced search settings so that hidden folders are included in the search.

If you are unable to find the song on your computer, you can re-download the song through the “Downloads” link at the top of the screen in Freegal Music. Be sure to designate a location to save the download. You have two download attempts for each song in the Downloads page.

Still haven’t found the answer to your question….

Try the FAQ on the Freegal Website

Thank you to our friends at Orange County Library System, Orlando, Florida for lending us this FAQ.