Renewals: Frequently Asked Questions
1. Where's the renewal button?
To renew items, follow this link: renewals. You can also access this function whenever you are searching the catalog, by clicking on the My Account link on the tool bar. From here you can see your checkouts, bills, and outstanding hold requests. You'll need your D.C. Public Library card number and your PIN in order to renew materials.
2. What's the renewal period?
In most cases, items may be renewed for 21 days.
3. How many times can I renew an item?
In most cases, items may be renewed twice.
4. What does "in most cases" mean?
If there are other people waiting on an item or if it is new or popular, the system will not let you renew the item online.
5. What's my customer ID?
Your customer ID is the number below the barcode on your D.C. Public Library card. Please enter this number without spaces.
6. What's a PIN? How can I get one?
A PIN is a Personal Identification Number. It provides a measure of protection for your privacy. You won't be able to place holds, view checkouts, bills or pending holds without a PIN. In the interest of protecting your privacy, we cannot reveal PINs over the telephone or via e-mail. Obtain one in person at your nearest library when you present identification.
Deciphering Common Error Messages
1. "User Not Found"
This message is generally encountered when a user ID is entered incorrectly. Are you using the complete barcode number that is printed on your library card? Are you entering this number without spaces? If you encounter this message, please try again.
2. "Please enter your correct PIN"
If you do not remember your PIN (Personal Identification Number) or never knew what it was, please visit your nearest DC Public Library for assistance. To protect your privacy, PINs cannot be revealed by e-mail or by telephone.
3. "Item has holds"
In order to meet the demand for popular titles, the system will not let customers renew items when there are other people waiting to check them out.
Step-by-step instructions for renewals are being developed.